Have no fear, we’ve got the recorded session featuring Social Media for the CEO Radio show hosts Eve Orsburn and Mary Adams interviewing Robert Lamb, Director/Global Practice Leader for AT&T Consulting Contact Center Practice, who discusses the importance of using social media to expedite and improve your customer response and how these efforts can grow business. Listen Here to Friday’s Show here: Social Media for the CEO featuring Robert Lamb Robert Lamb's Bio: Robert Lamb is the Director/Global Practice Leader for AT&T Consulting’s (formerly Callisma) Contact Center Practice. Robert specializes in developing virtualized contact centers which then optimize the customer experience. Robert has 24+ years of Customer Contact experience in addition to various technical certifications for designing, implementing, integrating and developing applications for contact center technologies. He has consulted to over 1,400 customers and designed architectures implemented by over 150 clients globally. Robert is a published author on customer contact and regularly presents at industry conferences and trade shows. His new book, Improving Your Bottom Line Through The Contact Center, is now available.
Contact Information: Office: 281-477-7714 / Mobile: 832-567-5262 Email: Robert.Lamb@att.com or Robert@robertlamb.name LinkedIn: www.LinkedIn.com/in/RobertLamb Twitter: www.Twitter.com/LambRobert Website/Blog: www.robertlamb.name AT&T Consulting website: www.corp.att.com/consulting/contact-center/