Join us this morning at 10am CT/11am ET when Eve and Mary will interview Robert Lamb, Director of Contact Center Services for AT&T Consulting Solutions, Inc. and discuss his expertise on Social Media, Contact Center Operations and marketing tactics that will improve and revolutionize your organization. Robert Lamb's Bio:
Robert Lamb is the Director/Global Practice Leader for AT&T Consulting’s (formerly Callisma) Contact Center Practice. Robert specializes in developing virtualized contact centers which then optimize the customer experience. Robert has 24+ years of Customer Contact experience in addition to various technical certifications for designing, implementing, integrating and developing applications for contact center technologies. He has consulted to over 1,400 customers and designed architectures implemented by over 150 clients globally. Robert is a published author on customer contact and regularly presents at industry conferences and trade shows. His new book, Improving Your Bottom Line Through The Contact Center, is now available.
Contact Information: Office: 281-477-7714 / Mobile: 832-567-5262 Email: Robert.Lamb@att.com or Robert@robertlamb.name LinkedIn: www.LinkedIn.com/in/RobertLamb Twitter: www.Twitter.com/LambRobert Website/Blog: www.robertlamb.name AT&T Consulting website: www.corp.att.com/consulting/contact-center/
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