Twitter Rolls Out New Customer Service Features

Social media platforms like Twitter, Facebook, SnapChat, and Instagram give large companies the chance to reach out and connect with their customers beyond conventional customer service. But, new research has found that about 70% of negative feedback is ignored by companies online. Twitter has the chance to change that statistic by giving brands new resources to encourage customer support interactions on their platform.

 

smd tst
Instagram Comments Can’t Claim ‘#NoFilter’ After the App’s Latest Update

Have you ever received rude or inappropriate comments on your Instagram photos? Or maybe you’re just tired of seeing negative commentary splattered all over posts from your favorite brand or celeb. Whether you’re the victim or the witness of unfavorable Instagram interactions, you’ll appreciate Instagram’s latest means of battling online bullying and harassment.

Facebook Tips to help your Business Grow

Facebook is the largest social network in the world. With over 1 billion daily active users, it makes sense for businesses to take advantage of it’s reach. Using what Facebook has to offer can help your business engage with more customers and stand out from the competition.

smd tst
The Endless Possibilities of Facebook’s New AI Open-Source Coding

AI (artificial intelligence) seemed to be something that would only be possible in the future.  It turns out that so-called future is here.  AI is everywhere, especially social media.  Facebook uses AI software to recognize the faces of your friends when you post an image.  Facial identification is just the tip of the iceberg for what Facebook is currently working on. 

smd tst