Rebecca Black made 'Friday' a popular hit song ... sort of. But if you happened to miss our weekly get together on ‘Social Media for the CEO‘ radio show be sure to clear some time on the calendar and listen in to our live discussion with Ross Daniels, Director, Solutions Marketing for Cisco Systems, who took the time to stop by and chat with our hosts Eve and Mary about technology, social media platforms, and what exciting developments lay ahead when it comes to digital communications. As always you can access all previous shows at your convenience from iTunes.com. Ross’s Bio Ross Daniels is the current Director of Solutions Marketing at Cisco Systems. In this capacity, Daniels is responsible for product positioning, solution messaging, and go-to-market activities for Cisco’s Customer Collaboration portfolio, including social media customer care, video-enabled contact centers, web 2.0 agent and supervisor applications, multimedia capture and recording, and advanced contact routing & queuing solutions.
Daniels joined Cisco as part of its November 1999 acquisition of WebLine Communications. While at WebLine, he held a variety of technical sales and marketing roles. Previous positions at Cisco include CTI Product Manager, Product Marketing Manager, and Manager of Product Management for Cisco’s enterprise and hosted contact center solutions. Prior to joining Cisco, Mr. Daniels spent several years in the business-to-business advertising industry.
A regular speaker at industry events, Cisco events, and customer briefings, Daniels has spoken at a variety of leading industry events including: Voicecon/Enterprise Connect, Wireless Enterprise Symposium, Enterprise 2.0, Dreamforce, Frost & Sullivan Customer Contact, IWCE, Customer Interact, American Teleservices Association Convention, and Cisco Live. He achieved a Bachelor of Arts degree in English from Harvard University and a Masters in Business Administration from Babson College.