SOCIAL CARE ASSISTANT

The Social Media Assistant will be a member of the Social Care Team. You will interact and engage with the clients’ audiences on multiple social media channels, as well as address questions and concerns to provide excellent customer service. You must be highly motivated to interact using fun and original content that is consistent with each client’s overall voice. There should be careful consideration as to how you respond using social media, and your interactions should fall in line with the various clients’ voice, marketing strategies and objectives. This position is part-time with the potential to turn into a full-time position. You will primarily work from home.

Responsibilities include:

  • Monitor daily activity on a variety of platforms (Facebook, Twitter, Instagram, Pinterest, Google+)

  • Listen and respond to audience interactions, customer comments and complaints

  • Encourage interaction and brand loyalty

  • Be an advocate for the client on social channels, answering questions when appropriate

  • Report any developing “chatter” or social trends relating to the client

  • Identify and report any potential threats in user-generated content

  • Use proactive and social care responses on social platforms

  • Proofread all responses

  • Prepare reports to update client at the end of each monitoring shift

  • Develop and expand clients’ fan base

  • Participate in weekly conference calls with the entire Social Media Monitoring Team

  • Attend monthly meetings with clients

If you're interested in applying for this position, please submit  your resume and a cover letter explaining why you want to work with our impressive team to jobs@socialmediadelivered.com.